Customer Care Representative

Step into the heart of Customer Care

Join our Belfast team and play a key role in delivering the service that keeps Crown customers supported every day.

This 13 month fixed term role sits at the centre of our Customer Care function. You will work closely with colleagues across Logistics, Sales, Pricing, Customer Accounts and our wider branch network. You will handle order processing, delivery queries, pricing enquiries and stock checks. Your work will help ensure customers receive accurate information and timely deliveries, contributing directly to their overall experience with Crown.

We will give you full support and training including SAP exposure. You will gain knowledge across the department and build confidence in a fast paced and customer focused environment.

We are looking for someone who brings commitment to great service, a calm and organised approach and the confidence to communicate with customers and colleagues. You will balance administration with phone based customer interaction, so a helpful manner and strong written skills are essential.

A background in customer care from any sector including retail is welcome. Experience using systems such as SAP is an advantage though not essential.

• Experience with in customer service or administration
• Comfort using computer systems
• SAP experience is helpful
• Clear and confident communication skills
• Strong organisation and attention to detail
• Ability to work within procedures and manage tasks to tight deadlines
• Good writing skills since email is a major communication channel

Monday to Thursday 8.30 to 5.00;
Friday 8.30 to 4.30 & One hour lunch break each day.

Salary begins at £24,115 and increases to £26,025 after six months. 28 Days holiday plus bank holidays. Competitive pension scheme.

We pride ourselves on being supportive, collaborative and committed to helping our people succeed. You will be encouraged to share ideas, support colleagues and contribute to improving the way we work. The team values professionalism, positivity and clear communication. We will give you the tools and training to grow in confidence and capability.

This is more than a Customer Care role. It is a chance to build experience within a well established team that plays a vital part in our customers’ journey.

Interviews will take place on 5th March in our Belfast office, with the view to start as soon as possible in our team.

If you want to make a positive impact and be part of a team that values great customer experience, we would be pleased to hear from you!