Customer Advisor

Your new company
A private sector organisation is recruiting for a Customer Advisor based in Belfast.
Your new role
As a Customer Advisor, you will be a key frontline contact for customers, managing a wide range of enquiries through telephone calls, emails and service requests. You’ll be responsible for accurately recording customer information, resolving queries, and coordinating appropriate responses in line with established procedures.

Your day‑to‑day responsibilities will include:

• Handling inbound and outbound customer contact and delivering excellent customer service, including support for vulnerable consumers.
• Responding calmly and professionally to emergency reports, ensuring all details are captured accurately and passed on through the correct channels.
• Managing and resolving complaints, escalating where needed.
• Scheduling and coordinating maintenance work, appointments and field operative visits using internal planning systems.
• Supporting network development projects by issuing communications, updating documentation and maintaining accurate records.
• Processing completed engineer paperwork such as test certificates, meter information and service documentation.
• Providing general administrative support, maintaining organised records and assisting with energy adviser appointments.
• Contributing positively to team performance, participating in meetings, training, and ongoing development.

• A minimum of two years’ experience in a contact‑centre environment handling high‑volume calls or three years’ retail experience.
• Excellent IT skills with the ability to work confidently across multiple systems.
• Strong communication skills and a polite, professional telephone manner.
• Ability to work both independently and as part of a team.
• Strong organisational skills with the ability to multitask effectively.

• Experience working with field teams or engineers, including the coordination of appointments.
• Administrative experience and confidence in handling large volumes of data.
• Experience in complaint handling.
• GCSEs or equivalents, including English and Maths at Grade C or above.