Sales Advisor

About this role

In this role you will deliver defined revenue, product volume and quality targets through retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures.

Outbound Customer Growth

• Proactively contact existing SMB customers to:
  • Protect customers at risk of churn.
  • Support contract renewals and retention activity.
  • Identify upsell and cross‑sell opportunities aligned to customer needs.
• Hold confident, value‑based conversations focused on long‑term customer outcomes.
• Clearly explain products, pricing, and contract terms.
• Ensure customers receive correct information and documentation before orders are placed.

Inbound Support (When Required)

• Support inbound call volumes during busy periods.
• Identify upsell and cross‑sell opportunities aligned to customer needs efficiently and professionally.
• Take ownership of issues through to resolution, using correct processes.
• Deliver a consistent customer experience across inbound and outbound activity.

Customer & Process Excellence

• Maintain accurate customer records and contact details.
• Follow all sales, compliance, and data protection requirements.
• Use CRM and sales systems correctly at all times.
• Escalate risks, complaints, or vulnerabilities appropriately.
• Work closely with wider teams to resolve issues and improve outcomes.

Performance & Collaboration

• Deliver against agreed performance measures, including quality, retention, and growth.
• Actively engage in coaching, feedback, and development sessions.
• Support a “one team” culture by sharing best practice and helping colleagues.

• Strong communication and listening skills.
• Confidence handling objections and challenging conversations.
• Ability to balance customer needs with commercial outcomes.
• High attention to detail and strong compliance mindset.
• Comfortable working across inbound and outbound activity.

• Experience in outbound or inbound sales and retention.
• Experience working with SMB or business customers.
• Knowledge of telecoms or B2B services.
• Experience using CRM and sales portals.

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. Your core benefits include:

• Access to an online private GP 24/7 for you and your immediate family
• Market‑leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.