Customer Service Operative

Customer Service Operative – Belfast – Full-Time | Permanent – £13.50 per hour / £26,325 per annum

Working Hours:

Monday to Friday, 9:30am – 5:30pm; every 3rd Sunday, 1:00pm – 5:30pm (overtime); flexibility to cover additional shifts when required.

Ashton Recruitment is currently recruiting on behalf of a leading fresh produce and food distribution business based in Belfast for a Customer Service Operative to join their growing team. Supplying the food service, wholesale and retail sectors across Northern Ireland, our client has built a strong reputation for quality, service and reliability within the industry. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.

Working closely with the sales and operations teams, you will play a key role in supporting customers, processing orders, and ensuring deliveries and enquiries are handled efficiently.

• Processing telephone and email orders accurately
• Providing support to the sales team
• Assisting customers with pricing, products and general enquiries
• Building and maintaining strong customer relationships
• Acting as a first point of contact for customer queries and deliveries
• Liaising with warehouse staff to ensure orders are fulfilled correctly
• Maintaining customer buying platforms, pricing and product information
• Supporting promotional activity and sales campaigns

• Previous experience within a customer service or office-based role
• Strong communication and telephone manner
• Good IT skills including MS Office and Excel
• Excellent organisational skills and attention to detail
• Ability to work independently and as part of a team
• Comfortable working in a busy, deadline-driven environment
• Experience with in food service, wholesale or order processing would be advantageous