Customer Account Specialist; Telephony

Customer Account Specialist (Telephony)

Location:

Donegal Square East, Belfast

Company: JR UK

Client/

Employer:

Nat West Group

Job reference: 14ec

Post date: 21.05.2026

Closing date: 18th June 2026

Contract length: 6 months

Start date:

Monday 29th June 2026

Pay: £15.65 per hour

Hours:

35 hours over 5 days (8am‑8pm, Monday‑Friday) plus 1 Saturday every 3 weeks; includes bank holidays.

Training: 3 weeks classroom-based training followed by 5 weeks on the floor. Hybrid basis after performance review.

• Support customers in opening savings and current accounts over the phone, making the process simple, clear, and stress‑free.
• Provide dedicated support to customers who may not be comfortable using digital platforms, ensuring they feel confident and included.
• Set up and process account applications on behalf of non‑digital customers, delivering a smooth and accessible experience.
• Respond to customer queries with empathy and professionalism, always focusing on finding the right solution for their needs.
• Act as a friendly and helpful point of contact, building trust and ensuring a positive first impression during account set‑up.

• Previous experience in customer service.
• Strong communication skills.
• Problem‑solving mindset and love for multitasking.
• Tech‑savvy with the ability to learn new systems quickly.
• Team player attitude with a passion for helping others.
• Adaptability and a pro‑active approach to change and innovation.

• Free access to UnMind, a mental health and wellbeing platform (duration of assignment).
• Access to benefits scheme: discounted holidays, vouchers, saving bundles, competitions and giveaways.
• 24/7 worker assistance programme, including always accessible counselling services.