Admin Officers Centre

Overview

We are currently recruiting for AO's for our client based in Belfast City Centre (Great Victoria Street). The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: 16th June

Rate of pay: £13.75

Duration: up to 51 weeks+

Hours of work: Full time 37 hours per week (Mon to Fri)

No holidays can be accommodated in the first 16 weeks of employment due to the training for this role.

This telephony role supports the delivery of services for customers based in Great Britain within the Counter Fraud, Compliance and Debt (CFCD) Division. CFCD s mission is to reduce fraud, error, and debt in the benefit system. Full training will be provided and lasts approximately 16 weeks and will be delivered in the office.

Hybrid working will become available after the initial training period in line with the NICS hybrid working policy and subject to business need.

The role will initially be full-time telephony with training for processing work delivered at a later date.

• Handle inbound telephone calls in a professional and empathetic manner.
• Engage with vulnerable customers, providing high-quality service and support.
• Negotiate repayment of debts through effective communication.
• Contribute to a team environment and support shared goals.
• Meet performance targets and deadlines with accuracy and efficiency.
• Undertake processing work as required.

• Strong verbal and written communication skills.
• Effective call handling and customer service skills.
• Ability to build rapport with customers and colleagues.
• Basic IT skills and willingness to learn new systems.
• Good time management and organisational skills.
• Excellent interpersonal skills and a strong work ethic.
• Reliable attendance and punctuality.

• Five GCSE/GCE passes (A, B or
  
  C) with Maths and English.

Proof of certs required

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.

Please send your CV via the link or to