Customer Service Advisor

Customer Service

Location:

Belfast Pay: £13.97 - £32.55 per hour (depending on shift pattern)

Contract:

Temporary, ongoing

Start Date:

22 June 2026 About the Role Loking for a role where your work truly matters? Join the UK's largest telecommunications provider, trusted for over 85 years to handle 999 emergency calls ??????. This is more than a customer service role - every shift, you'll help people during some of the most critical moments of their lives. Working within a 24/7 emergency operations centre , you'll support essential services including:
Emergency calls (999 / 112) Directory enquiries (118500) Relay UK services As a Customer Service Advisor , you'll be the first point of contact for callers in urgent and often distressing situations. You'll remain calm, gather vital information, and connect callers to the right emergency service quickly and efficiently. This is a role with real purpose - where your voice can truly make a difference.

Working Hours 37.5 hours per week 5 days over 7 (including weekends and bank holidays) Four-week rotating rota Shifts between 08:00 and 23:00 Training Full-time paid training (37.5 hours per week) ? 4 weeks duration ? 100% attendance required Training may include both morning and evening sessions What We're Looking For You'll be a great fit if you can:
Communicate clearly and empathetically under pressure Think critically and follow structured processes Type at least 50 words per minute with 98% accuracy Remain composed in emotionally challenging situations Rewards & Benefits Competitive pay with enhanced rates for unsocial hours Full paid training

Career development opportunities Access to the Blue Arrow training portal Pension scheme enrolment 28 days paid holiday Application Process Initial interview & audio typing assessment (50 WPM @ 98% accuracy) Client interview & further typing assessment Pre-employment checks (DBS and references) Ready to Make a Difference? If you're looking for a meaningful role where you can help people when it matters most, we'd love to hear from you.

We're proud to be an inclusive employer and welcome applications from all backgrounds. Our aim is to build a diverse team that reflects the communities we serve. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.