Dutch speaking Support Specialist

As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests ranging from general education to hardware/software investigation and everything in between.

• Working with a truly global, multi-language 24x7 team across APAC, EMEA, and NOAM
• Flexibility on working days and shifts (weekends included)
• Have enthusiastic, positive, and knowledgeable interactions with our Hospitality customers, partners, and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat, and email
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
• Work within our customer support platforms to document, track and resolve interactions
• Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner, and Lightspeed team member
• Advocate and promote improvements to our products and services
• Operate within a roster/schedule to ensure high availability of our assistance for our customers (in collaboration with your manager)

• Previous customer service experience and/or technical support; strong attention to detail with an emphasis on providing an exceptional customer experience
• Excellent verbal and written communication skills in Dutch & English
• Basic experience using common online, mobile, and desktop platforms (iOS, Android, OSX, Windows)

• Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
• Experience or knowledge of the Hospitality industry
• Experience supporting a SaaS product
• Experience supporting an iOS application
• Computer networking experience or interest

• Real career growth opportunities in a fast‑scaling company
• A team environment that combines impact with opportunity
• Exposure to modern, industry‑leading technology
• Continuous learning and skill development
• A diverse and inclusive workplace

• Lightspeed share scheme (everyone is an owner)
• Pension plan
• €400 annual health & wellness benefit
• Mental health support, counselling & coaching services
• 25 vacation days per year
• Paid parental leave and support
• Volunteer day
• Public transport allowance

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.