Retail Customer Advisor Castle Court

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

• Customer Engagement
  :
  Enhance the customer journey through meaningful interactions, leaving our customers feeling positive and valued.
• Service Excellence
  :
  Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement
  :
  Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency
  :
  Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.

• Customer Focused
  : A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration
  :
  The ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving
  :
  Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required — ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Retail Customer Advisor and beyond.

We are a business built on people. We work hard to look after our customers and each other and support our inclusive culture. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being.

We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, such as discounts, vouchers, a pension plan and more. We help with your career through our learning & development tools.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we have identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email  for guidance.