Customer Service Advisor

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

• Save on commuting costs with only 2 days in the office each week after completing training.
• Cut down on daily expenses – less spent on travel, lunches, and workwear.
• Ideal for maintaining a work‑life balance while still being part of a team.
• Start date:
  
  Various start dates from Aug 2026
• Location:
  
  Nat West, Belfast City Centre
• Shifts:
  
  Full time – 40 hrs per week, hours worked between 07:00 and 23:00
• Probity requirements:
  Credit, criminal, sanctions and fraud checks; must provide employment and address history.

We offer part‑time positions; however, you must be available to complete full‑time training Monday to Friday, 9:00 am – 5:30 pm.

• Monday: 09:30 – 13:45
• Tuesday: 09:30 – 13:45
• Thursday: 09:30 – 13:45
• Friday: 09:30 – 13:45
• Saturday:
  Off
• Sunday: 09:30 – 13:45

After successful completion of an assessment an interview via Teams will take place.

• Perks at Work – savings discounts, free online classes.
• Savings discounts, podcast, wellbeing resources, webinars, access to GP’s, mental health support, financial advice, legal advice.
• Critical illness cover – up to £10,000.
• Cycle to Work scheme.
• Holiday purchase scheme.
• Length of service awards.
• Monthly Inspire Awards – for the best of the best.
• Refer‑A‑Friend scheme – up to £1,200.
• Monthly wellbeing webinars.
• Dedicated employee experience progress – support throughout your journey.

You will provide proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need through company‑led training and time in grad bay.

At first point of contact, provide outstanding customer service and help the organisation achieve its goals.

Educate customers on the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.

Take correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good outcomes.

• Deliver excellent service to our customers, keeping their needs and financial goals in mind at all times.
• Educate customers on the different ways they can do their banking and support them in choosing the options that work best for them.
• Comply with processes and procedures, providing each customer with a seamless experience.

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

• Support the bank’s way of working to help as many customers as possible.
• Maintain relationships with colleagues to support customers and maintain awareness of wider business aims.
• Resolve complaints and errors quickly and ensure customer relationships are fully restored.
• Ensure each customer interaction leaves the customer satisfied that their needs have been met.

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time‑management skills to meet performance measures and customer needs.

• Doing things well is important – you always strive to improve your work.
• You enjoy working with others and are a team player.
• You can speak and write clearly and confidently.
• Emotionally intelligent – able to empathise, be kind and good with others.
• You are open to different ways of thinking and new ideas.
• Think logically when making decisions.
• Forward‑thinking mindset focused on resolving challenges.
• Take ownership, not afraid to take on new tasks, develop and be self‑driven.
• Excellent communication skills, both verbal and written.
• Background of working within a regulatory environment.
• Good technology skills – ability to use Microsoft Office.

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, age, disability, or protected veteran status.