Customer Operations Analyst - Elevate Programme

Customer Service Operations Analyst, Elevate Programme for early careers talent (12 to 24 months)

Location:

Belfast city centre, 3 days per week onsite (after training)

Start date:

10th August 2026

Join the Elevate Programme and launch your career at a leading professional services organisation. Over 18 months, you will receive structured training, mentoring, and hands‑on experience in customer operations and case management. You will work alongside experienced professionals from day one, take ownership of customer cases, develop stakeholder management skills, and build experience that can lead to progression into specialist, operational, or client‑focused roles.

Start your career in customer operations with a role that gives you real responsibility from day one. We’re hiring Customer Operations Associates through our Elevate Programme in Belfast. This is an excellent opportunity for someone at the beginning of their career who enjoys helping people, solving problems, and managing customer cases through to a successful outcome.

In this role, you'll support customers through both business‑as‑usual and remediation activities, ensuring issues are handled professionally, sensitively, and in line with regulatory and client requirements. You'll take ownership of customer cases from initial contact through to resolution, helping deliver positive outcomes while maintaining high levels of quality, accuracy, and customer care.

If you're someone who enjoys communicating with people, can manage multiple priorities, and takes pride in delivering excellent customer service, this could be an ideal fit.

You’ll take ownership of customer cases from beginning to end, ensuring each case is managed efficiently, accurately, and with the appropriate level of care.

• Managing your own caseload and progressing customer cases to resolution.
• Communicating directly with customers through telephone, written, and digital channels.
• Responding to customer queries and providing clear, professional updates.
• Preparing customer correspondence, including update letters and communications.
• Building rapport with customers while delivering a positive customer experience.
• Reviewing customer information and assessing cases against established policies and criteria.
• Accurately documenting customer interactions and case outcomes within relevant systems.
• Liaising with colleagues, stakeholders, and support teams to resolve customer issues.
• Receiving and applying feedback from Team Leaders and Quality Checkers to improve performance.
• Following established procedures, compliance requirements, and quality standards.
• Adapting to changing project priorities, workloads, and client requirements.
• Contributing to team meetings, knowledge sharing, and continuous improvement activities.

• Joining a morning huddle to discuss team priorities and operational updates.
• Reviewing your caseload and identifying the most urgent customer cases.
• Speaking with customers to understand their circumstances and answer queries.
• Assessing customer information against agreed policies and guidance.
• Updating systems with accurate case notes and customer interactions.
• Working with colleagues and stakeholders to resolve outstanding issues.
• Preparing customer communications and ensuring all documentation is complete.
• Applying feedback received through quality reviews to improve future performance.
• Ending the day with a clear understanding of case progress and next steps.

We're open to graduates, career changers, and individuals with some early professional experience. You do not need to have done this exact role before.

• A strong academic background, ideally achieving a minimum 2:2 degree in any discipline.
• Excellent written and verbal communication skills.
• Experience working in a customer‑facing environment.
• Strong organisational skills and attention to detail.
• The ability to manage and prioritise your workload effectively.
• Confidence learning new systems, processes, and technology platforms.
• A positive, self‑motivated, and proactive approach to work.
• The ability…