Customer Operations Officer

Your new company Hays are delighted to be partnering with a well-established organisation in Northern Ireland to recruit a Customer Operations Officer. This is an excellent opportunity to join a professional and customer-focused team that delivers high-quality services in a regulated environment. The organisation offers a supportive culture, a collaborative working environment and opportunities for professional development. Your new role As a Customer Operations Officer, you will be responsible for providing efficient administrative and operational support across a range of customer-facing processes.

Working within a busy team, you will manage documentation, maintain accurate records, liaise with internal and external stakeholders, and ensure customers receive a professional and responsive service. Key responsibilities will include:
Processing customer and operational documentation accurately and within agreed time frames. Maintaining records and updating internal systems and databases. Liaising with customers and third-party stakeholders to support the progression of cases. Managing customer enquiries and resolving queries effectively. Supporting service delivery targets and operational objectives. Ensuring compliance with data protection, confidentiality and operational procedures. Contributing to process improvements and service enhancement initiatives.

What you'll need to succeed Previous experience in an administrative, operations or customer service environment. Strong organisational skills with the ability to manage competing priorities. Excellent attention to detail and a high degree of accuracy. Strong IT skills, including Microsoft Word and Excel. Excellent written and verbal communication skills. A proactive approach to problem solving and customer service. Ability to work effectively both independently and as part of a team.

Experience handling confidential or sensitive information. Experience dealing with legal, financial or compliance-related documentation would be advantageous. What you'll get in return £17.50 per hour Belfast City Centre Temp role with immediate start 3 months with potential for extension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be

Skills:

Customer Operations Administrative Compliance Benefits: £17.50 per hour