Customer Experience Lead, Cross-Channel & Operations
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-07-13
Listing for:
Dormont Manufacturing Co
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Unilever seeks a customer experience and operations professional to enhance end-to-end service quality across MT, GT, and DCOM channels. You will collaborate with internal teams and customers to drive improvements from order to delivery, with a focus on proactive issue resolution and operational excellence.
The role requires strong data analytics, process optimization, and stakeholder management skills, along with experience shaping service policies and drive for continuous improvement.
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