Helpdesk Co-ordinator TLNT_NI

Position: Helpdesk Co-ordinator TLNT1_NI
Honeycomb is delighted to be working in partnership with a well-established construction company to recruit a Helpdesk Co-ordinator for their Belfast-based team. This is an excellent opportunity to join a highly regarded organisation that continues to expand within a thriving sector. The Helpdesk Co-ordinator is a key member of the team, acting as the first point of contact for customers while coordinating engineer schedules and supporting the smooth running of daily operations.

Key responsibilities include:

Handling customer enquiries relating to maintenance and repair requests, while organising appointments and coordinating workloads with in-house engineers. Maintaining and updating the internal management system, ensuring customer records remain accurate, documentation is correctly filed, and payments are processed and logged. Assigning work orders to subcontractors where required, assisting with timesheet queries, and supporting route planning to maximise efficiency. Working closely with internal departments to ensure effective communication and the seamless delivery of day-to-day operational activities.

Demonstrating excellent attention to detail, strong organisational skills, and the ability to manage a varied workload within a fast-paced environment. The successful candidate will ideally have previous experience in a similar coordination or helpdesk role and enjoy working in a busy setting. You will be highly organised, capable of managing multiple priorities, and confident using IT systems. Strong communication and customer service skills are essential.

The role offers a competitive salary of £29,000-£31,000, depending on experience, along with Monday to Friday core working hours and the benefit of free on-site parking. For a confidential conversation about this opportunity, please submit your latest CV using the link provided or contact Brad Roberts, Senior Recruitment Consultant at Honeycomb, for further information. If you have a disability and require any support throughout the recruitment process, please let us know and we will be happy to assist.

Honeycomb is committed to creating an inclusive recruitment process and promoting equal opportunities for all applicants.

Skills:

Customer Service Administrator Facilities Facilities Administrator Helpdesk