Customer Advisor Airport

Customer Advisor – Belfast City Airport Store

We’re excited to be recruiting Customer Advisors for our Belfast City Airport Store and are looking for enthusiastic, customer‑focused individuals to join our team in a permanent role.

Start your journey with us! This is a fantastic opportunity to work in a busy, fast‑paced airport environment where no two days are the same. You’ll be part of a supportive team, helping to deliver an outstanding experience for our customers every day.

You will work onsite and report into the Assistant or Store Manager. Your duties may include working at the tills, advising customers, or working in our back shop.

• Help our customers and put them at ease; listen to find out more about them, answer questions and give great advice on our products, recommend items they hadn’t considered or simply offer a basket – the little things that make a difference.
• Get to know our in‑store offers and schemes and promote them – the more info we can give our customers the better.
• Help our store run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service to customers, or helping with replenishing stock from our deliveries.
• Work with other team members to provide a great shopping experience, ensuring the store is always clean and presentable for customers.
• You will be provided with award‑winning training accredited by the Institute of Customer Service.

• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
• Have 5 years of unbroken references to obtain an airside pass. References must be day specific. There must not be any unaccounted periods between each of the reference dates of more than 28 days. If an unaccounted period is longer than 28 days, an additional reference should be provided to cover this short period. The five‑year period will need to cover the exact last 5 years, from today’s date.

• Experience providing customer care and delivering great customer service – this is not essential.

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity, paternity and adoption leave pay and a gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more s/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

We’re always looking for people who care about changing things for the better. You’ll join a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

If your application is successful, you will be invited to attend an in‑store interview within the next 14 days.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Applicants must be 18 years of age or over due to airport age restrictions.

The hourly rate for this role is £13.02 and up to £15.10 across selected locations. The hourly rate will increase after 6 months in role.

Flexibility is essential – we are looking for candidates who can start as soon as possible and can be flexible to meet the needs of our customers. Shifts may be worked Monday to Sunday, with the earliest start time at 4:30am and the latest finish time at 8:30pm.

We look forward to hearing from you if you’re passionate about customer service and looking for a rewarding permanent opportunity.

Apply today and take off with us at Belfast City Airport!