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Impactful Customer Resolution Specialist
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-07-16
Listing for:
Marks & Spencer
Full Time
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Marks & Spencer in the United Kingdom is seeking a Customer Resolution Advisor to manage escalated queries with care and clear ownership. You’ll speak with customers by phone, gather information and guide outcomes that protect the customer experience and brand integrity.
In a high-volume, fast-paced team, you’ll collaborate with stores, suppliers and wider business colleagues to investigate issues, provide thoughtful responses and drive first-time resolution where possible.
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