Air Import customer service Coordinator

We are working with a Medium Forwarder who have an existing opportunity for an Air Import Customer Service Coordinator. The role is providing excellent customer service and operational support to all import airfreight shipments. Working closely with customers, overseas agents, internal teams to ensure shipments are processed smoothly . Role Involves:
Manage and oversee all aspects of airfreight import shipments from origin to delivery. Handle daily customer enquiries, providing updates on shipment status and resolving any issues promptly. Liaise with customers and overseas partners to ensure timely movements of freight. Record, monitor and resolve service failures or customer complaints in a professional manner. Build and maintain strong relationships with key customers and suppliers.

Support the invoicing process by checking files for accuracy and profitability. A good understanding of pricing with the ability to complete quotations. Obtain clearance instructions from customs and liaise with the clearance team. Experience. Previous experience in Air Imports essential for the role. Basic knowledge of Cross trade procedures. Knowledge of customs processes and procedures. Excellent communication and customer service skills.

High attention to detail and ability to work under pressure. Strong organisational and time-management ability. Good IT skills MS office. Knowledge of freight systems ASMJ, FCL advantage. Ability to work within a team. Good Customs knowledge required for role. Monday to Friday 9am-5.30pm Salary depends on experience. If you do not hear from us within 7 days , then your application has been unsuccessful.