Receptionist, Customer Service​/HelpDesk

## Receptionist Apply locations:
HU5:
HU3:
HU8time type:
Part time posted on:
Posted 4 Days Agotime left to apply:
End Date: 24 August 2026 (26 days left to apply) job requisition :
JR0000859
** Number of Vacancies:
** 1
* * Time Type:
** Part time
** Worker Type:
** Regular
* * Proposed Interview Date:
** Wednesday, September 2, 2026
** Hours of Work:
** 17.25
** Hiring Manager:
** Paul Skelton
** Contact Number:
** We are the largest Leisure and Culture employer in Hull and offer candidates enviable pay and conditions packages including, a generous annual leave allowance, on the job training opportunities and career development. For more information on the benefits of working for us please visit the ‘Working at Hull Culture & Leisure’ page.
** Job Description

Summary:

** Receptionist - Leisure Centre  Join our team and be the welcoming face of our leisure centre!  We are looking for a friendly, organised, and customer-focused Receptionist to provide an excellent front-of-house service to our customers and visitors. This is a varied role where you will help create a positive customer experience while supporting the day-to-day operation of a busy leisure facility.

Key Responsibilities  
• Deliver a professional, welcoming reception service to customers and visitors.  
• Handle enquiries, bookings, and customer information efficiently.  
• Process payments and maintain accurate financial records using electronic payment systems.  
• Create and update customer records on our booking and management systems.  
• Provide administrative and clerical support to managers and centre staff.  
• Respond to customer queries and complaints in a courteous and professional manner.  
• Communicate effectively with customers and colleagues, including use of the public address system when required.  
• Promote safeguarding, equality, diversity, and inclusion at all times.  What We're Looking For  
• Excellent customer service and communication skills.  
• Experience using computerised booking, payment, or customer management systems.  
• Confidence handling cash and electronic payments accurately.  
• Strong organisational and administrative abilities.  
• Ability to work well under pressure and prioritise tasks in a busy environment.  
• A positive, professional, and team-focused approach.  Qualifications & Experience  Essential:  
• Customer Service NVQ Level 2 or equivalent customer service experience.  
• Experience using computerised booking and payment systems.  
• Experience processing electronic payments.  

What We Offer  
• A dynamic and customer-focused working environment.  
• Opportunities to develop your skills within a leading leisure service.  
• Flexible working patterns to support the needs of the service.  If you enjoy helping people, thrive in a busy customer-facing environment, and want to be part of a passionate leisure team, we'd love to hear from you.
Range of part/time hours across our sites, ranging from 17.25 hours to 22.75 hours    ROLE AND PURPOSE    To provide a courteous, polite and responsive reception, enquiry and booking   service for customers and visitors which promotes a professional image at all times.
** PRINCIPAL

ACCOUNTABILITIES :
** 1. To promote and safeguard the welfare of children, young people and/or vulnerable adults
2. Provide an effective reception service for customers to assist them in making choices about products and services and which through satisfaction of the service will encourage return visits and promote the centre.
3. To communicate effectively with all members of staff when dealing with customer enquiries and requirements to ensure a rapid and efficient service at all times.
4. To provide an efficient clerical and administrative support for managers including word processing to improve the flow of information for customers and staff.
5. To efficiently process customer details, create accurate data base records for the computerised management and customer system in order to enable the effective monitoring of use by activity type to assist future marketing.
6. Too properly receipt and account for customer payments, including the use of electronic payments systems in compliance with Company procedures to…