Customer Engagement Officer

A place to make things happen

Location:

Flexible work location

Salary: £27,310 per annum

Permanent, 35 hours per week, Monday - Friday 9am to 5pm

We believe everyone should have a safe and affordable place to call home. Its this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.

We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.

If youre looking for a career where you can learn new skills, try new things and shape your future, theres a place for you at Accent.

Make a real difference every day as a Customer Engagement Officer  this rewarding role, youll help keep customers safe by securing access to homes for essential safety inspections and compliance works, building trusted relationships with customers, overcoming barriers and working collaboratively with colleagues to protect our communities.

Join us and be part of a team that puts customers first, values inclusion and delivers services that genuinely improve peoples lives.

To view/download the Customer Engagement Officer job description please .

The spot salary for this post is £27,310 per annum for applicants who fully meet the requirements of the post. If youre still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

Youd have experience in a customer-facing role and be confident building rapport and trust with a wide range of customers, including those who may be vulnerable or difficult to engage. Youll be a resilient and proactive problem solver with excellent communication and influencing skills, able to manage challenging conversations professionally and achieve positive outcomes. Strong organisational skills, attention to detail and the ability to maintain accurate records are essential, as is the ability to manage competing priorities and work collaboratively with colleagues and external partners to deliver a high-quality service.

The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed.

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

A Teams interview with the hiring manager. Yous will learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.

Planned date:
Monday 3rd August via Teams.

A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. Yous will be asked to complete a Customer Service Questionnaire in advance.

Planned date:
Friday 7th August at our Peterborough office or Monday 10th August at our Bradford office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

Weve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.

Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.

Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.

Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.

Enhanced parental leave, flexible…