Customer Success Specialist (Morning Schedule

As a Customer Success Specialist, you will play a key role in delivering exceptional support and personalized experiences to customers while fostering long-term engagement and loyalty. Working in a fast-paced, customer-focused environment, you will build meaningful relationships, promote tailored offers and campaigns, and help customers maximize the value of the platform. You will collaborate with cross-functional teams to enhance the customer journey, gather valuable feedback, and contribute to retention initiatives.

This remote opportunity is ideal for a proactive and empathetic professional who thrives on communication, problem-solving, and delivering outstanding service while working a consistent morning schedule.

• Deliver high-quality, personalized support to customers through email, phone, and other communication channels.
• Build strong customer relationships by understanding individual needs, preferences, and engagement patterns.
• Promote campaigns, tournaments, loyalty programs, and other customer engagement initiatives to increase participation and satisfaction.
• Conduct customer interviews and collect feedback to identify opportunities for improving products, services, and the overall user experience.
• Support retention initiatives by encouraging customer loyalty and helping users progress to higher-value customer segments.
• Handle customer objections professionally, resolve inquiries efficiently, and provide guidance throughout the customer journey.
• Assist customers with account verification and other administrative processes when required.
• Monitor and achieve individual performance targets and KPIs while maintaining high service standards.
• Stay up to date with product updates, new features, and internal processes to provide accurate and effective support.

• Fluent written and spoken English with excellent verbal and written communication skills.
• Previous experience in customer success, customer support, account management, or a similar customer-facing role.
• Strong interpersonal skills with the ability to build trust and maintain positive customer relationships.
• Proven ability to handle customer objections, resolve issues, and deliver solutions in a professional and empathetic manner.
• Sales-oriented mindset with the ability to identify customer needs and promote relevant products or services.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Resilient, proactive, and customer-focused approach with strong problem-solving abilities.
• Willingness to learn new tools, processes, and products in a dynamic environment.
• Previous experience in the iGaming industry is considered an advantage.
• Availability to work a fixed morning schedule from 06:30 to 15:30 Kyiv time, Monday to Friday.

• Fully remote full-time position with the flexibility to work from Europe.
• Competitive compensation package based on experience and qualifications.
• 20 paid vacation days, public holidays, and paid sick leave.
• Comprehensive private health insurance, including mental health support.
• Monthly flexible benefits budget for hobbies, sports, wellness, or personal interests.
• Dedicated learning and development budget, including professional training, workshops, language courses, and access to educational resources.
• Collaborative, supportive, and values-driven work culture with clear career development opportunities.
• Regular team events, knowledge-sharing sessions, and opportunities to participate in company initiatives.
• Stable weekday morning schedule that supports work-life balance.