Customer Success Manager

ROLE:
Customer Success Manager REPORTING TO:
Head of Customer Success

LOCATION:

Holywood, Northern Ireland Our Client is offering an exciting opportunity for a Customer Success Manager with a strong background in B2B account management to play a pivotal role in shaping the commercial success of a fast-growing tech for good business. As a market leader in Corporate Social Responsibility and Social Impact technology, our Client is growing rapidly driven by the increasing need for organisations to demonstrate credible and measurable sustainability performance.

Were looking for someone who is not only customer-focused and commercially minded, but also highly organised, detail-oriented, and thrives in a fast-paced, collaborative environment. In this role, youll help customers unlock the full value of our Clients' platform supporting them in achieving their social and environmental goals, while contributing to the growth and impact of the business. Responsibilities:
Build key relationships with customers throughout their journey, acting as a trusted strategic advisor Through in depth understanding of customer needs, identify upsell opportunities and achieve wider commercial goals Take ownership of the onboarding process for new customers, including training Undertake quarterly or 6 monthly account management meetings with your designated customers Field inbound customer queries from your customers, proving a high level of customer service Providing customer feedback to the wider commercial and tech functions to help with product and business developments Maintain accurate and up-to-date records of customer interactions and progress in Hubspot CRM system.

Key Criteria: 3 years experience in customer success, account management or related role Proven track record upselling opportunities to current accounts Commercially minded & inquisitive, capable of understanding clients business needs & providing solutions Effective rapport builder and strategic thinker Keen interest in CSR/social value If you're passionate about creating meaningful change through technology and enjoy building lasting customer relationships, wed love to hear from you.

Skills:

Account Management Customer Service Training Benefits:
Company bonus Hybrid working Regular team events