Customer Service Retail Supervisor

Customer Service Retail Supervisor
Musgrave Market Place, Belfast (Dargan Crescent)
Permanent Position

Join Musgrave A Legacy of Innovation, Community, and Excellence

At Musgrave, we're more than a food and retail business. For over 150 years, we've been supporting communities, championing local businesses, and driving innovation across Ireland and Spain. Every day, through 18 iconic brands including Super Valu, Centra, Mace, Frank and Honest, and Musgrave Market Place, we help feed one in three people.

As we continue our journey to become Ireland's most trusted and sustainable business, we're looking for an enthusiastic and customer-focusedCustomer Service Retail Supervisor to join our busyMusgrave Market Place Belfast team.

If you're passionate about delivering exceptional customer experiences, motivating teams, and creating a positive workplace culture, we'd love to hear from you.

About the Role

As Customer Service Retail Supervisor, you'll play a vital role in creating a first-class experience for our customers while leading and developing a high-performing checkout and customer service team.

Working closely with the Customer Service Manager, you'll ensure the smooth day-to-day operation of the department, drive performance standards, and help create an environment where both customers and colleagues can thrive.

What You'll Be Doing

• Lead, coach and inspire the Customer Service team to deliver exceptional customer experiences every day.

• Foster a positive, customer-first culture where service excellence is the standard.

• Support colleague engagement and employee relations in partnership with the Customer Service Manager and HR team.

• Ensure all team members are fully trained and confident in customer service procedures and company standards.

• Drive operational performance, ensuring compliance with SOPs, Health & Safety and HACCP requirements.

• Monitor performance against key targets and KPIs, taking action to continuously improve results.

• Manage customer queries and complaints professionally, ensuring positive outcomes wherever possible.

• Maintain efficient checkout operations and queue management to enhance the customer experience.

• Support effective stock and security controls, minimising loss and ensuring compliance with procedures.

• Create and manage staff rotas that balance excellent service levels with business efficiency.

• Build strong customer relationships while ensuring transactions are managed within agreed credit terms.