Commercial Associate

You'll have direct relationships with hundreds of installation businesses, and your work will have an immediate, measurable impact on both our growth and their success. There'll be a ton of variety, but the core areas will be:

• Unlock value within the existing customer base by increasing product usage and growing installer accounts.
• Help installers identify opportunities to expand their businesses through us.
• Contribute directly to company revenue growth through account expansion and retention.

• Build strong relationships with installation businesses across the UK.
• Act as the primary point of contact for installers seeking support and growth opportunities.
• Identify customer challenges early and proactively provide solutions that add value.

• Own the onboarding journey for newly signed installers.
• Ensure installer teams quickly understand and adopt the platform.
• Drive early customer success by helping users experience immediate value from us.

• Gather and communicate customer feedback and insights to internal teams.
• Influence product improvements and future feature development.
• Provide valuable insight into installer needs, priorities, and behaviours to help shape the product roadmap.

• Improve self-serve resources such as guides, FAQs, and training content.
• Develop and manage LLM agents to enhance customer support and onboarding.
• Create more effective onboarding processes and scalable customer success workflows.
• Collaborate with developers and designers to integrate tutorials, tips, and educational content into the platform.

• Own revenue and retention targets across assigned accounts.
• Be rewarded based on account growth and customer retention performance.
• Contribute directly to broader company strategy and long-term customer success initiatives.

• Naturally takes ownership and responsibility for outcomes.
• Continuously looks for ways to improve processes and results.
• Thrives in fast-paced environments and takes initiative without needing direction.

• Enjoys building relationships and working closely with customers.
• Quickly establishes trust and puts people at ease.
• Brings empathy and warmth to customer interactions.

• Writes clear, concise, and compelling copy.
• Explains complex concepts in a simple and accessible way.
• Communicates effectively with both customers and internal stakeholders.

• Interested in understanding people, businesses, and systems deeply.
• Enjoys digging into details to solve problems and uncover opportunities.
• Constantly seeks to learn how and why things work the way they do.

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Disclaimer:
Calyptus uses an automated assessment tool that scores applicants.

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