More jobs:
Head of Complaints Operations & Customer Outcomes
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-08-19
Listing for:
Hastings Direct
Full Time
position Listed on 2026-08-19
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Hastings Direct are recruiting a Senior Complaints Operations Leader to head a large-scale complaints operation across Retail Insurance and Claims. You will be responsible for delivering fair customer outcomes, meeting FCA DISP requirements and driving a culture of continuous improvement.
You will shape complaint strategies, partner with Claims, Customer Operations, Risk and Learning & Development to reduce complaint demand and improve customer experience, while operating in a hybrid model from
#J-18808-LjbffrNote that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×