Customer Service Contracts Administrator

Brook Street Recruitment is delighted to be recruiting on behalf of our Belfast client for a Customer Service Contracts Administrator to join their growing team.

You will support the management and administration of customer contracts and long-term agreements, ensuring excellent service delivery and that all contractual commitments are met.

• Respond promptly to customer enquiries.
• Process customer orders accurately, including stock allocation and order release.
• Use planning software to support efficient order fulfilment.
• Upload and manage customer forecasts.
• Maintain customer inventory levels and stock reservations.
• Obtain supplier quotations and raise purchase requisitions as required.
• Manage outstanding order books and monitor incoming stock.
• Communicate proactively with customers regarding potential delays.
• Monitor customer credit limits and liaise with accounts to resolve issues.
• Build strong product knowledge to maximise opportunities.
• Record customer interactions on the CRM system.
• Provide account cover during colleague absences.
• Identify opportunities to add value and develop existing customer relationships.

• Follow all company health and safety policies and procedures.
• Report accidents, incident...