Customer Service Advisor

CUSTOMER SERVICE ADVISOR Department:

Customer Service

Employment Type:

Full Time, Permanent, 36 hours per week, working over 4 days

Location:

Newry Job Title of Line Manager:

Customer Service Manager Reference:CSA/08/26 MAIN PURPOSE OF ROLE We are looking for a Customer Service Advisor to join our team. This role involves working together as part of a fun and rewarding team supporting our customers with queries over the phone and via email ensuring they are provided with the highest quality of customer service. ACCOUNTABILITES This role will involve the following responsibilities:
Processing incoming calls and emails from customer and other stakeholders. Taking Sales Orders over the telephone and via email. Liaising with customers regarding orders and resolving any queries. Processing customer orders using our ERP System, Intact. Checking stock levels and assessing the validity of orders. Providing excellent customer service. Liaising with other department within MyLife Bathrooms including the Area and National Sales Managers, the Operations Director, and Warehouse Managers.

Assisting with continuous improvement initiatives within the department. SKILLS KNOWLEDGE & EXPERIENCE Essential Skills & Experience Excellent verbal and written communication skills that allow you to help inform and advise our customers and colleagues clearly and effectively. Excellent organisational and time management skills. The ability to be resourceful and anticipate our customers needs. Proficient in Microsoft Office packages including Outlook and Word.

Excellent attention to detail and accuracy in work. Take pride in their work and have a willingness to learn and can do attitude. Desirable Skills & Experience Experience in a similar role. Experience working with ERP/CRM system. Experience in the bathroom industry. Training will be provided.

Skills:

Customer Service Communication Skills Benefits: 4 Day Flexible Working Week Health Cash Plan Life Assurance Free On Site Parking Employee Discount