Member Experience & Community Engagement Lead
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-08-22
Listing for:
afg
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
AFG is building a high-value member experience through AHC, focusing on onboarding, engagement, and service adoption. The role centers on curating a growing member community, gathering intelligence on member businesses, and ensuring timely support and relevant connections.
The position involves coordinating app rollout and maintaining strong relationships with members to drive retention. The role emphasizes proactive communication, personalised matchmaking, and a structured onboarding process to
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