Divisional Customer Service Leader – Strategy & Excellence
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-08-22
Listing for:
Wates Smartspace
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management
Job Description & How to Apply Below
Wates is seeking a Divisional Customer Service Manager to lead customer service across the specialist division in Enfield, driving excellence, performance and continuous improvement across multiple contracts.
You will shape strategy, lead teams, partner with clients and stakeholders, monitor KPI trends, resolve complaints, and push initiatives to boost service delivery, efficiency and profitability.
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