Resident Complaints Coordinator
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-08-23
Listing for:
Wates Smartspace
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Wates Smartspace in Walton on Thames is seeking a proactive Complaints Administrator to manage the end-to-end complaints process for a social housing contract. You will log, track, and resolve issues, ensuring timely responses and thorough documentation.
You will liaise with residents and internal teams, draft written responses, monitor deadlines, and help drive service improvements through reporting on volumes, themes, and trends.
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