Service Advisor

Service Advisor

An exciting opportunity has arisen for a Service Advisor to join the Mervyn Stewart Aftersales Team at our busy dealership in Boucher. We are looking for personable, enthusiastic, and customer-focused individuals who enjoy building relationships and delivering outstanding service experiences.

This is a fantastic opportunity to become part of the respected Mervyn Stewart brand and contribute to a successful and continually growing business.

At Mervyn Stewart, exceeding customer expectations is at the heart of everything we do. Customer care is a top priority, and in this role, you will play a key part in ensuring every customer enjoys a first-class Aftersales experience from start to finish.

Strong communication is essential within our dealership. As well as creating exceptional experiences for our customers, you will build positive and professional working relationships with colleagues, suppliers, and partners across the business.

About The Role

About this role

Main Duties:

The role involves both face-to-face and telephone interaction with customers, always with the goal of delivering exceptional customer service and support.

This is a fast-paced and rewarding position that requires excellent teamwork, strong communication across departments, and a consistently professional approach.

The successful candidate will naturally put the customer first, bring a positive and enthusiastic attitude to their work, and demonstrate strong organisational and time management skills.

The role also includes promoting products and services such as EVHCs and Service Plans, so an understanding of these offerings will be beneficial.

Key responsibilities include:

• Managing and maintaining the customer database while proactively engaging with customers
• Building long-term customer relationships through excellent service and communication
• Promoting and supporting Aftersales products and services
• Taking an active role in dealership social media activity, including appearing in and leading social media content initiatives
• Working closely with colleagues across departments to deliver a seamless customer experience

About you:

The ideal candidate will have:

• A genuine passion for our brand and delivering the highest levels of customer service
• Previous experience in a similar role within a franchised car dealership
• Experience with One-Link, fleet operations awareness, and Motability Accreditation (desirable but not essential)
• A full, valid UK driving licence
• Strong IT literacy
• Excellent verbal and written communication skills
• The confidence and enthusiasm to help grow the department's social media presence
• The ability to proactively manage and develop customer relationships through effective database management
• Strong multitasking and time management skills, with the ability to thrive in a busy environment

The Successful Candidate Can Expect :

• A competitive industry salary, recognising experience, hard work, loyalty, and achievement
• Bonus earning opportunities
• Company Pension Scheme
• 30 days holiday including statutory holidays, increasing with length of service
• Manufacturer training and development programmes
• Permanent, full-time employment
• Health, Wellbeing and Discount Shopping Membership
• Employee discounts
• Long service recognition
• Staff celebration events
• Company awards
• A company culture built on recognition, support, and inclusion

Mervyn Stewart is an equal opportunities employer. We are committed to providing quality, secure employment within a positive working environment where all colleagues are treated with respect and valued for their contribution. We recognise and appreciate both commitment and achievement and believe in supporting our people to succeed.

Mervyn Stewart reserves the right to expand the selection criteria to assist with shortlisting. Applications may close early if the required quality or volume of applications is received.

Required Criteria

• Excellent team player and interpersonal communication skills
• IT experience essential
• Previous experience within a Franchised Dealership in a similar position
• Ability to multi-task while keeping a positive attitude both to your work and our customers
• Full and valid UK drivers licence
• Management of the customer database and proactively engaging with customers

Desired Criteria

• Relevant franchise experience an advantage
• Good organisational and time management skills
• Experience with One-Link, being fleet aware and Motability Accredited
• Ability and willingness to expand the department social media presence

Skills Needed

Customer Service, Establishing Rapport With Clients, Telephone handling, Time Management/Organisational skills, Upselling, Exceeding Customer Expectations, Communication, Keeping People Informed, Team working

About The Company

Welcome to Mervyn Stewart one of Northern Irelands long established family run car dealerships. At our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and…