Trainee Certification Officer

Trainee Certification Officer

CTL

Location:

Cambridge

Contract:

4 Month Fixed Term Contract Office/Hybrid:
Office Based

Hours:

Full Time Job Profile:
Trainee Salary/annum: £25,046.00 Reference Number: JR100912 Closing Date: 6th September 2026

Are you looking to develop your career in administration and customer service within a world-leading technology and engineering organization? We are looking for a Trainee Certification Officer to join our Personnel Certification team. This is an excellent opportunity for an organised and detail-oriented individual to gain experience in certification administration while supporting customers through their certification journey. In this role, you will process incoming applications and correspondence, maintain certification records, respond to customer enquiries and assist with certification renewals and re-certifications.

You will work closely with a supportive and knowledgeable team, receiving training and development to help you build your skills and understanding of certification processes. We are looking for someone who enjoys working with people, has strong organisational skills and takes pride in delivering accurate, high-quality work.

• Processing incoming post and certification documentation.
• Maintaining accurate records within certification databases.
• Supporting customers via telephone and email.
• Logging applications and enrolment forms.
• Assisting with payment enquiries and administration.
• Supporting certification renewal and re-certification processes.
• Working collaboratively with colleagues to deliver excellent customer service.

For further details, please follow the Job Description link below.

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.

If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.

TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

We are pleased to confirm that we have achieved the first stage accreditation, which means we are a ‘Disability Confident Employer’. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace. The scheme helps us recruit and retain great people; draw from the widest possible pool of talent;

secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly.

If you require any additional support during your application, interview or any other aspect of our recruitment process please reach out to

We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (20 days + 5 Corporate days + 8 bank holiday’s), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site…