Customer Service Advisor

Customer Service Advisor Permanent £27,000 - £28,700 DOE Ipswich/hybrid(3 days per week in the office)

CLOSING DATE– 9 September

We’renot just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world.

Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.

You’llbe joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

Our Customer Service Advisors are at the heart of our business – part of an amazing team who are helping to enable a zero carbon, lower cost energy future by changing the way organisations generate, source and use energy…and we want youto be part of that! We’re helping our customers through our decarbonisation solutions, including electric vehicle charging, and the supply of renewable electricity, and our customers need us to deliver an incredible customer experience as part of theirnet-zero journey.

You’llbe a first point of contact for our customers, both responding to queries and proactively managing their accounts – so you’ll build some fantastic relationships and feel a real sense of achievement from your work. A trusted advisor, you’ll cover the end-to-end customer lifecycle. That means everything from making welcome calls, to resolving issues, to dealing with invoicing and payments, to spotting opportunities to…you name it, you’ll do it– so plenty of variety.

Boredom is not an option!

You don’t need to have worked in customer services before (but great if you have) –what’s more important to us is that you’ve got a natural desire to give createa great experience for people. You’ll want to make a difference, you’ll want toresolve issues, and you’ll want to exceed expectation. It’s likely you’ll enjoy taking ownership of things – you love getting the jobdone!

You’re proactive, organised, and adaptable – a self starter and a greatteam player. And it goes without saying you’ll be a strong communicator and relation shipbuilder.

• Adiscretionary bonus depending on company performance
• Private Healthcare
• SAYE(Sharesave): discretionary scheme from time to time
• Personal accident cover
• Group personal pension plan where we’ll pay up to 10%
• Holiday
  25 days plus bank holidays
• Reimbursement of the cost of your annual membership of one relevant and appropriate professional body

We’recommitted to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. Wework as part of a team that shares a passion for doing what’s right for thefuture. With Drax you can shape your career and a future for generations tocome.

Together,we make it happen.

AtDrax, we’re committed to fostering an environment where everyone feels valuedand respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust neededforall colleagues at Drax to contribute their perspectives and talents, no matter their background.

Wereserve the right to close roles early when the particular role and / or location has had sufficient applications.