Service Advisor - Lamborghini Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

About us
:
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Contract Type: Permanent, Full Time
Salary: Basic Salary £29,000 per annum plus up to £6,000 bonus opportunity
Working Hours: Monday to Thursday 8:00am to 5:30pm, Friday 8:00am to 5:00pm, Saturday 9:00am to 1:00pm on a rota basis

A rare opportunity has arisen to join the team at the brand-new Charles Hurst Lamborghini Belfast showroom. As we prepare to open our exciting new retail and aftersales facility, we're looking for an experienced and customer-focused
Service Advisor to help deliver the exceptional experience our customers expect from one of the world's most iconic automotive brands.

This is more than just a Service Advisor role. It's a chance to become part of an exclusive luxury brand, working alongside passionate automotive professionals in a state-of-the-art environment. You'll play a key role in creating unforgettable customer journeys while supporting the smooth operation of our Aftersales department.

Reporting directly to the Aftersales Manager, you'll be supported through ongoing manufacturer training and development opportunities, helping you build a rewarding career within the Lamborghini network.

Lamborghini represents the pinnacle of performance, innovation, and design. From the exhilarating Huracán and groundbreaking Revuelto to the versatile Urus
, every Lamborghini is engineered to inspire excitement and deliver an unforgettable driving experience.

As part of the Lamborghini Belfast team, you'll work with some of the most sought-after vehicles in the world while providing a premium level of care and attention to a passionate and discerning customer base.

• Managing customer bookings for servicing, repairs, maintenance, and warranty work
• Delivering a luxury customer experience from vehicle drop-off through to collection
• Providing clear and professional advice on vehicle requirements, repairs, and manufacturer recommendations
• Identifying opportunities for additional products and services where appropriate
• Coordinating with workshop teams to maximise efficiency and customer satisfaction
• Managing a high volume of customer interactions across telephone, email, and digital platforms
• Keeping customers proactively informed throughout the service and repair process
• Maintaining accurate customer records and ensuring all systems are updated correctly
• Supporting and mentoring team members while contributing to a positive, high-performing culture

• Excellent organisational skills with the ability to manage competing priorities
• A proactive approach and strong attention to detail
• A genuine passion for the automotive industry and delivering world-class customer experiences

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance…