Resolution Coordinator

Join Speedy – the UK's leading hire provider

At Speedy, we're proud to be the UK's leading hire provider, offering the widest range of tools, specialist equipment, plant and support services to customers across construction, infrastructure, industrial and commercial sectors. Our success is built on the expertise and commitment of our people, and we're looking for someone who shares our passion for delivering outstanding customer service.

If you enjoy solving problems, building strong relationships and making a real difference to the customer experience, we'd love to hear from you.

As a Dispute Resolution Co-ordinator, you'll play a key role in ensuring our customers receive a positive and professional experience when resolving account queries and disputes.

Acting as the main point of contact, you'll take ownership of customer enquiries from start to finish, communicating via telephone and email while working closely with colleagues across the Speedy network to investigate issues and deliver timely, fair and effective resolutions.

This is a varied role where no two days are the same. You'll manage multiple cases simultaneously, liaise with internal departments, keep customers updated throughout the process and help identify opportunities to improve both service and internal processes.

Haydock

37.5 hours per week, Monday to Friday

• Managing customer disputes and enquiries from initial contact through to resolution.
• Building positive relationships with customers through excellent communication and service.
• Investigating account queries by working collaboratively with internal teams across the business.
• Providing regular updates to customers and ensuring expectations are managed throughout the resolution process.
• Maintaining accurate records and ensuring all information is updated within company systems.
• Identifying trends and opportunities to improve processes and the customer experience.
• Supporting the wider team to achieve departmental objectives and service standards.
• Contributing to the delivery of Speedy's ESG Strategy - Decade to Deliver.

You'll be someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

You’ll have:

• A genuine passion for delivering outstanding customer service.
• Excellent communication skills, both written and verbal.
• The ability to build rapport and maintain positive relationships across multiple communication channels.
• Strong organisational skills with the ability to manage competing priorities.
• Confidence to use your initiative and make informed decisions.
• A collaborative approach and desire to contribute to a positive team culture.
• Strong attention to detail and problem‑solving skills.
• Good IT skills and confidence using Microsoft Office and business systems.
• A commitment to continuous learning and personal development.

At Speedy, we want you to succeed. That's why we'll provide everything you need to build your confidence and develop your career.

From day one, you'll benefit from comprehensive on‑the‑job training, supported by dedicated product and systems training teams. We believe in investing in our people and offer tailored learning and development opportunities to help you reach your full potential.

Many of our colleagues have progressed into new roles across the business, and through our Career Line of Sight you'll have a clear understanding of the opportunities available to develop and progress your career within the Speedy Group.

• 26 days holiday plus bank holidays.
• Company pension scheme.
• Life assurance.
• Voluntary Health Cash Plan.
• Employee Assistance Programme (PAM), providing free and confidential…