Customer Service Executive - Building Products

CUSTOMER SERVICE EXECUTIVE RMErecruit is currently partnering with an established, dynamic business within the Building Products sector to recruit a dedicated and highly organised Customer Service Executive. In this varied position, you will serve as a vital link between trade customers, transport carriers, suppliers, and internal teams. You will ensure orders, quotations, and deliveries flow seamlessly from initial enquiry through to trade counter interactions and final invoicing.

Key Responsibilities Order & Invoice Processing:

Efficiently handle purchase orders, quotation requests, and sales invoices across phone and email channels. Logistics & Delivery Coordination:

Liaise directly with transport carriers to schedule delivery dates and keep customers proactively informed. Trade Counter & Sales Support:

Provide professional, customer-focused service at the trade counter and assist external sales reps with essential administration. Record Keeping & General Admin:
Maintain precise records of quotes and orders, alongside managing filing, scanning, and call routing across departments. Essential Skills & Experience Background in customer service, trade support, or administrative operations (experience within building products, merchanting, or distribution is advantageous). Excellent verbal and written communication skills with a confident, professional telephone manner. High proficiency in IT systems, particularly Microsoft Office applications. Strong organisational skills with sharp attention to detail, accuracy, and deadline management.

Ability to work independently using your own initiative while collaborating smoothly within a team. Key Success Indicators Accurate, timely processing of orders, quotes, and billing. Fast, professional resolution of customer enquiries and clear logistics tracking. Accurate upkeep of customer records and a proactive contribution to overall team success.

How to Apply

If you are an organised, customer-focused professional looking to advance your career within the building products sector, submit your updated CV via the link or contact RMErecruit today.

Skills:

Customer Service Order Processing Sales Support Benefits:
Salary Onsite Parking