Customer Service and Check-in Agent - Part Time

Contract - Permanent Part-Time Salary - £29,455 per annum (full-time equivalent). Actual salary £14,734.51 per annum, pro rata, based on 21 hours per week. Shift Pattern - 4 days on, 12 days off rotation Are you someone who thrives on helping people, enjoys a fast-paced environment, and takes pride in delivering exceptional customer experiences? As a Customer Service and Check-in Agent, you are often the first Stena Line colleague our guests meet, playing a vital role in creating a welcoming, caring, and reliable experience from the moment they arrive at our port.

No two days are the same in this role. From assisting passengers and freight customers to managing check-in and boarding activities, you'll be at the heart of our operation, ensuring journeys start safely, smoothly, and with a smile. This is a fantastic opportunity for someone who enjoys working with people, solving problems, and contributing to an operation that connects people, places, and societies every day.

The role offers a unique 4 days on, 12 days off working pattern, providing an excellent work-life balance while remaining an integral part of the Belfast Ports & Terminals team. Some of your key responsibilities Deliver excellent customer service in line with Stena Line's Welcoming, Caring and Reliable behaviours. Handle check-in and boarding processes for passengers, travel vehicles, and freight customers.

Assist customers with bookings, travel information, re-bookings, and timetable changes where required. Support customers using self-service technology and technical equipment. Carry out s and dangerous goods checks in accordance with procedures. Respond to customer enquiries both in person and through digital communication channels. Contribute to a strong safety culture by prioritising safety in all activities and reporting potential risks or near misses.

What you will experience You'll be joining a team that takes pride in delivering a safe, efficient and friendly port experience. Working closely with colleagues across Ports & Terminals, Freight, Travel, Onboard Sales & Services and other support functions, you'll play an important role in ensuring our customers receive great service every step of the way. This is a highly collaborative environment where teamwork, communication and supporting one another are part of everyday life.

You'll have opportunities to develop your skills, work with a variety of customers, learn new systems and technologies, and contribute to continuous improvements across the operation. Benefits As a Stena Line employee, you'll enjoy a competitive benefits package which includes:
Concessionary travel on Irish Sea and North Sea routes 75% discount on UK rail travel Company pension and life assurance Gym and wellbeing discounts Wellbeing cash plan Enhanced parental leave Cycle-to-work scheme Employee Assistance Programme Ongoing training and development Who you are At Stena Line, your personality matters as much as how good you are at what you do. Regardless of your role, our behaviours of Welcoming, Caring and Reliable guide you in your everyday work and the challenges you face.

You are someone who enjoys interacting with people and creating positive experiences for customers. You remain calm under pressure, can adapt when priorities change, and are comfortable making decisions in a busy operational environment. You take ownership of your work, pay attention to detail, and understand the importance of safety and teamwork. Most importantly, you enjoy being part of a team that works together to deliver a great experience for every customer.

Qualifications Good communication skills in English, both spoken and written. Ability to communicate in the local language where required. Experience using digital systems and technology in a working environment.

Experience with in customer service, travel, logistics, retail, hospitality, or a similar service-focused environment. Ability to work flexible shift patterns. High school diploma or secondary vocational education. Full driving licence for passenger vehicles (where operationally required). Interested? This is an internal permanent part-time position (21 hours per week) based in Belfast Port within our Ports & Terminals department. The role operates on a 4 days on, 12 days off roster pattern.

To apply , please register your profile and submit your CV in English as soon as possible, but no later than 28 September 2026. Applications will be reviewed on an ongoing basis, so we…