Box Office Coordinator

Job Summary The Box Office Coordinator plays a key role in delivering a smooth and welcoming booking experience for all audiences engaging with Garsington Opera across the Festival season and our year-round activity.

Job Description The Box Office Coordinator plays a key role in delivering a smooth and welcoming booking experience for all audiences engaging with Garsington Opera across the Festival season and our year-round activity. Alongside core responsibilities in customer service, member relations and data management, the role is central to engaging…

The Box Office Coordinator plays a key role in delivering a smooth and welcoming booking experience for all audiences engaging with Garsington Opera across the Festival season and our year-round activity.

The Box Office Coordinator plays a key role in delivering a smooth and welcoming booking experience for all audiences engaging with Garsington Opera across the Festival season and our year-round activity. Alongside core responsibilities in customer service, member relations and data management, the role is central to engaging with audiences beyond standard ticket buyers, including coordinating bookings for tour groups, liaising with industry contacts for Dress Rehearsal events, and facilitating the ticketing of schools and community events through our GO Participate initiatives.

Acting as a primary point of contact for a wide range of stakeholders, the postholder must be a clear communicator, be efficient and offer a high standard of service, helping to build and maintain strong relationships that enhance audience development and maximise attendance across all performances and events.

Essential Significant customer service experience in a relevant sector

Extensive experience in the use and principles of CRM systems

Familiarity with ticketing strategies for theatre/live events

Strong IT skills with emphasis on Excel, Teams and Share Point Familiarity  with online booking channels and their formats

Experience in managing consecutive projects to a deadline

Confident and articulate in written communications

Clear and comfortable phone manner

Tactful and diplomatic approach to stakeholder interactions

Clear understanding of GDPR principles

High level of attention to detail

Desirable Experience of using Tessitura CRM system

Working knowledge of Gift Aid declarations and claims

Previous use of data analytics tools

Experience of CRM configuration and event build

Full UK driver’s license and own car

For a full list of job responsibilities please refer to the full job pack: https://garsington-

Contact for more info : admin