Customer Service Coordinator

Customer Service Coordinator

Final date to receive applications: 30 September 2026

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Huntworth Mill

We’re looking for a proactive and customer-focused individual to join our team as a Customer Service Coordinator. If you thrive in a fast-paced environment, enjoy solving problems, and love working collaboratively, this role offers a fantastic opportunity to make a real impact in a business that supports British agriculture. You’ll be part of a friendly, inclusive team that values service excellence and continuous improvement.

Contract: Permanent
Hours: Full-time
Hours of Work: 40 hours per week, working Monday to Friday, with Saturday shifts (08:00–14:00) included on a rota basis.

• Delivering exceptional customer service through timely and accurate order processing
• Liaising with internal teams to ensure smooth delivery and stock management
• Handling customer queries with empathy and professionalism
• Supporting and mentoring new team members
• Maintaining and updating standard operating procedures
• Taking ownership of service improvement projects
• Identifying and implementing process efficiencies

• Experience in a customer-facing role, with a passion for helping others
• Strong attention to detail and excellent organisational skills
• Confident communicator across teams and levels
• Proficient in Microsoft Office and comfortable using digital tools
• Inclusive, empathetic, and solution-focused
• Adaptable, resilient, and committed to personal growth

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% staff discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time staff)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Enhanced Family Leave Policies