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Senior Customer Experience Manager: Strategy & Engagement

Job in Belfast, County Antrim, BT1, Northern Ireland, UK
Listing for: Scottish Federation of Housing Associations
Full Time position
Listed on 2026-09-17
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Management, Customer Success Management, Customer Service Rep, Event Management & Planning
Job Description & How to Apply Below

Clyde Valley Group is seeking a Customer Experience Manager to provide strategic and operational leadership for customer-facing services and overall customer experience. You will report to the Customer Service Director and lead the Customer Contact Centre and Community Engagement teams while directing the group-wide customer experience agenda.

You will design and deliver a coherent approach to capturing, analysing and using customer feedback and engagement activity across all services and

Are you ready to take on the Senior Customer Experience Manager:
Strategy & Engagement role at Scottish Federation of Housing Associations?

The Senior Customer Experience Manager:
Strategy & Engagement role at Scottish Federation of Housing Associations is now open for applications in United Kingdom.

Join us at Scottish Federation of Housing Associations as our next Senior Customer Experience Manager:
Strategy & Engagement in United Kingdom.

Position Requirements
10+ Years work experience
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