AI-Enabled Tier 2 Customer Escalation Specialist
Listed on 2026-09-17
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Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Bilingual, Customer Service Rep
Wiley is hiring an Associate Advisor to join our Customer Service team in Bognor Regis. This Tier 2 role will own complex inquiries, collaborate with offshore teams, and use AI tools to ensure high-quality service.
You’ll manage orders, credits, quotations and account maintenance while building strong cross-team relationships. You will thrive in a fast-paced environment, solving problems and learning new systems to support customers globally.
For the AI-Enabled Tier 2 Customer Escalation Specialist position at Wiley, we are reviewing applications now.
This posting is for the AI-Enabled Tier 2 Customer Escalation Specialist role at Wiley, based in United Kingdom.
We are looking to fill the AI-Enabled Tier 2 Customer Escalation Specialist position at Wiley in United Kingdom.
The AI-Enabled Tier 2 Customer Escalation Specialist role at Wiley is now open for applications in United Kingdom.
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