Customer Services Advisor

£12.80 p/h

52 Week

20hrs/52weeks

Ullenwood

Ullenwood

Permanent

TBC

28/09/2026

As a key member of the customer service team you will play an essential part in maintaining a professional, efficient and friendly reception environment. You will support the smooth running of our operational services while working closely with student trainees, providing on the job training, guidance and high quality customer service.

Main responsibilities include

Meet greet and welcome students and visitors.

Operate switchboard in a timely and professional manner.

Respond to internal and external enquiries efficiently and effectively.

Complete postal services.

Deliver accurate and timely administrative support across the service, maintaining a high standard of professionalism.

Maintain excellent customer service at all times.

Work with colleagues collaboratively, to meet deadlines.

Working hours are all year round 8am-1pm Monday
-Friday.

National Star is a growing charity with more than 1,400 staff based in England and Wales. Established more than 50 years ago, we’ve supported hundreds of young people with disabilities to achieve their potential.

Fantastic career development opportunities and comprehensive induction programme – theory and practical

Subsidised bus service from central Gloucester and central Cheltenham to Ullenwood (subject to availability)

Award-winning training

Free use of National Star facilities at Ullenwood, including a heated indoor swimming pool and fitness suite

Westfield medical cover

Life insurance cover

Employee helpline

Contributory pension scheme

Opportunity to purchase a TOTUM discount card

Employee discounts at attractions, high street retailers, supermarkets, utilities and motoring, plus much more

Last reviewed on 14/09/2026