Clinical Advisor - UKI

Who are we?

Eon Dental is a high-impact medical devices & tech company growing at neck-breaking speed. We are a team of over ~550 colleagues dedicated to making Eon Dental a leading global player in the clear aligner and dental services industry.

Eon Dental aims to deliver value to dentists and orthodontists worldwide by offering a superior quality product, dynamic pricing, treatment schemes, as well as after-sales service and assistance.

Software and innovation are involved in all aspects of our product lifecycle, beginning with an engaging experience on the frontend applications that serve customers and dentists to robust backend solutions for process management and automation.

Our excitement about the vision and mission of the company has enabled us to foster a great culture and an exciting work environment that is based on building synergies and our team's exceptional talent to make our customers' experience outstanding.

The Clinical Advisor - UKI role is based in the UK and reports to the Treatment Planning & Clinical Services Head and will be responsible for executing daily clinical success activities related to the UKI region. This role involves providing both client-level support to organizations and direct doctor-level support to clinicians. The position ensures the efficient handling of clinical queries, case management, and communication while supporting the direct line manager in addressing any escalations.

• Provide client-level support to NA clients (organisations, DSOs, etc.) in a timely manner, ensuring each interaction meets the established standards.
• Provide doctor-level support by handling clinical inquiries and proactive communication through various channels, including clinical support calls, Emails, Portal Inbox, etc.
• Execute calls assigned to you in a timely manner, ensuring each interaction meets the established standards of quality and effectiveness across diverse NA markets.
• Manage follow-ups with KOL doctors, ensuring their cases are reviewed and any necessary communications are handled effectively.
• Maintain high-quality standards in all calls conducted, ensuring they adhere to company protocols, client expectations, and specific NA client or doctor requirements.
• Follow up on approval requests for both your assigned KOL doctors and other doctors with previous communications, ensuring timely processing and resolution.
• Complete daily tasks assigned by the direct line manager or their deputy, adhering to deadlines and quality standards.
• Apply professional communication etiquette during all interactions with internal and external clients, including call etiquette and text manners, while being mindful of cross-cultural nuances.
• Adhere to the quality standards and safety procedures as per the company guidelines.
• Take appropriate actions in relation to any hazards and work-related issues, and elevate as needed, in order to ensure prompt and effective resolution.
• Perform other job-related tasks as assigned by the line manager, in order to ensure the fulfillment of organizational objectives.
• Provide the necessary education to doctors based on their specific needs and experience level

• A Degree in Dentistry (DDS or DMD) or a related field
• Ability to travel 50% of the time
• 3+ years of experience in clinical roles with a focus on client success, support, or consultation.
• Familiarity with CRM platforms, Quality Control, and Analytical Skills is a plus
• Experience in the aligners industry is a plus

• Great culture and growth opportunity
• The chance to personally impact Eon's customer experience
• Push your boundaries, working with highly motivated and cross-functional teams