Customer Service - Personal Banker

Join us at Barclays as a Personal Banker and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or another role where you've supported customers with more complex queries or needs, this is your opportunity to bring your passion for helping people into a role where your empathy, dedication and exceptional customer service can truly shine.

You'll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, providing expertise, guidance, and support with every interaction.

As part of our Customer Care team, you'll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection.

We're looking for individuals who can build trust with customers and deliver excellent service while helping customers make the most of Barclays' products, services, and digital solutions.

The following skills are particularly important for success in this role:

• Confidence
  - Comfortable engaging with customers, understanding their needs and providing guidance on services and solutions.
• Clear Communication
  - Able to explain information clearly and professionally, adapting your approach to suit different customers and situations.
• Risk Awareness
  - Understand the importance of managing risk, following processes, and maintaining high standards of compliance while delivering excellent customer outcomes.
• Relationship Building
  - Ability to deepen customer relationships by understanding their wider needs and identifying opportunities to provide additional support and solutions.
• Digital Mindset
  - Confident using digital tools and technology and able to help customers navigate Barclays' digital banking services.

With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us.

At Barclays, we're not just offering you a role. We're offering you a career.

The location for this role is Truro, with travel once a week up to 30 minutes to cover our local hubs.

To provide exceptional customer service while resolving more complex customer needs/requests. Focused on building a relationship with our customers that allows us to add value to our customer interactions.

• Provision of customer service through various communication channels including chat, email and phone.
• Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
• Collaborations with teams across the bank to align and integrate customer care processes.
• Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
• Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
• Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely…