CSA- Customer Services Agent

• £33,205 - £39,846 (starting on point 1 of a 2 banded scale)

CUSTOMER SERVICES AGENT

TERMINAL OPERATIONS MANAGER

Average 42 hours per week
12-hour shift system of 2 days & 2 nights
7am-7pm and 7pm-7am

£33,205 - £39,846 (starting on point 1 of a 2 banded scale)

The Customer Services Agent plays a key operational role in the safe, secure and efficient operation of the airport terminal. The postholder is responsible for managing customer issues and complaints, supporting operational resilience during disruptions, conducting inspections and audits, monitoring service standards, ensuring regulatory compliance and acting as a key point of contact for passengers, airlines and airport stakeholders. The role requires sound judgement, strong decision-making skills and the ability to balance customer needs with operational, safety and security requirements.

Please refer to the job description and person specification for full details of the job duties and essential/desirable criteria.

Should the standard of applicants be higher than anticipated, the Company reserves the right to enhance the short-listing criteria above that stated in this advertisement.

Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation.