Facilities Coordinator

Macro is a recognised global specialist in facilities management, providing cutting‑edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions. We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision‑making.

Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people‑focused culture.

In this role, you will deliver everyday excellence by supporting the Customer Service and Front‑of‑House functions, ensuring an exceptional experience for all customers, visitors, and building users.

The role is responsible for managing customer enquiries, resolving issues efficiently, overseeing the logging and progression of tasks, and supporting Building Support Officers to ensure service delivery meets agreed Service Level Agreements (SLAs).

In addition, the role provides day‑to‑day support and coordination of the Front‑of‑House team, driving high standards of performance and customer care. The position also has responsibility for the effective coordination of facilities management at Community Hubs, ensuring they are well‑maintained, and aligned with business and customer needs.

Through every interaction, whether by telephone, email, in person, or through operational support, the postholder will champion a customer‑first culture, consistently deliver positive outcomes and create lasting impressions that enhance the reputation of the organisation.

• Serve as the first point of contact for all visitors, providing a friendly, professional, and efficient reception experience while ensuring the reception and lobby areas are clean, organised, and welcoming.
• Manage visitor sign‑in processes, incoming calls, enquiries, and email correspondence, ensuring visitors and guests receive appropriate information, badges, and hospitality.
• Monitor team performance and service standards, ensuring a consistently professional and customer‑focused experience.
• Coordinate Front of House rotas across all hubs, manage planned annual leave and absence cover to ensure appropriate coverage.
• Act as the first point of contact for Front‑of‑House colleagues, providing guidance and support on operational queries and escalating issues to the Operations Manager where necessary.
• Support the onboarding and training for new Front of House colleagues.

• Manage customer enquiries, service requests, and complaints, ensuring they are logged, monitored, and resolved within agreed Service Level Agreements (SLAs).
• Monitor outstanding tasks and coordinate with relevant teams to ensure timely completion, efficient resolution, and customer satisfaction.

• Coordinate maintenance activities, inspections, contractor visits, and service provision across community hub locations.
• Build and maintain positive relationships with hub users, stakeholders, and community groups, monitoring utilisation, operational performance, and customer feedback to identify improvements.

• Manage meeting room bookings and ensure spaces are prepared, equipped, and allocated efficiently for internal and external meetings and events.
• Coordinate catering, refreshments, and special requirements, resolving…