Hybrid Helpline Shift Lead — Safeguarding & Ops
Listed on 2026-10-11
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Nexus Ni in Belfast operates a hybrid helpline role focused on leading shifts, safeguarding, and service continuity. The role involves real-time decision-making, staff guidance, and close collaboration with the Helpline Coordinator to maintain safe, high-quality responses.
The post requires strong safeguarding expertise, staff welfare awareness, and the ability to manage rosters, incidents, and system issues during varied shifts.
We invite applications for the Hybrid Helpline Shift Lead — Safeguarding & Ops position located in Belfast City District, Northern Ireland, United Kingdom.
We are currently recruiting a Hybrid Helpline Shift Lead — Safeguarding & Ops for our team in Belfast City District, Northern Ireland, United Kingdom.
This is a genuine position to take on the Hybrid Helpline Shift Lead — Safeguarding & Ops role at Nexus Ni.
As a Hybrid Helpline Shift Lead — Safeguarding & Ops, you will play an important part at Nexus Ni in Belfast City District, Northern Ireland, United Kingdom.
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