French Customer Service Advisor

** We're Happy to help relocate the right Candidate to Belfast, Northern Ireland as this is an office Based Role - So relocation is required.**

Join our French Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

• Provide first-contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
• Create an amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of the management and provide feedback
• Deal with English & French Speaking Calls.

To succeed in the role, you will need to have:

• Fluent in English & French Speaking & Writing
• Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
• Analytical and problem-solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for UK
• Be a local candidate or willing to relocate to Belfast
• All Successful candidates are subject to basic Access NI check & Credit Check

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Monday – Friday 07:00-19:00 (fully flexible)

Ability to commute/relocate:

• United Kingdom: reliably commute or plan to relocate to Belfast before starting work (required)