Customer Service Operations Leader Retention
Listed on 2026-11-01
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Customer Service/HelpDesk
Client Relationship Management, Customer Success Management -
Management
Client Relationship Management
Fibrus Networks Ltd in Belfast (NI) is seeking a Customer Service Senior Operations Manager to ensure our contact centre delivers strong performance and an excellent customer experience across multiple channels. You will lead Team Leaders and Agents, drive service targets and customer retention, and shape an inclusive culture that empowers teams to develop and perform at their best.
You will implement change, improve processes, reduce contact rates and complaints, and use customer insight and
We are looking to fill the Customer Service Operations Leader:
Growth & Retention position at Fibrus Networks Ltd in Belfast City District, Northern Ireland, United Kingdom.
This role is for the Customer Service Operations Leader:
Growth & Retention role at Fibrus Networks Ltd.
We are seeking a motivated Customer Service Operations Leader:
Growth & Retention to join Fibrus Networks Ltd in Belfast City District, Northern Ireland, United Kingdom.
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