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Senior Service Designer - Shape Customer Experiences (Hybrid

Job in Belfast, County Antrim, BT1, Northern Ireland, UK
Listing for: Royal Mail Group
Full Time position
Listed on 2026-08-07
Job specializations:
  • Design & Architecture
    Graphic Designer
Job Description & How to Apply Below
Position: Senior Service Designer - Shape Customer Experiences (Hybrid)

Royal Mail Group in London, UK, is seeking a Senior Service Designer to transform customer service experiences. You will apply service design practices to shape innovative solutions that improve user interactions and satisfaction.

The role requires a minimum of five years in service design, proficiency with Sketch, Figma, and Adobe Creative Suite, and strong communication skills to convey concepts to stakeholders. Office presence three days a week at the Farringdon location.

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Position Requirements
10+ Years work experience
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