Service Ops Training Co-ordinator

LOCATION: Dunmurry

EMPLOYMENT TYPE: Fixed Term

This family is dedicated to driving increased value for the customer and long-term sustainable return on investment for lenders, through the relentless pursuit of improvement to process, systems and data. It supports standardisation and continuous improvement and delivers the framework for data-driven business management

This role provides training administrative support to Survitec operational trainers, ensuring trainees receive the right information, training materials and support for them to succeed in completing their development modules. Provides analysis of training feedback in support of continuous improvement and prioritisation of need

• Provides training administration support to ensure service technicians have access to and understand their individual training pathway
• Helps define and issue effective training support materials, so that trainees know how and when to access and complete online and face to face training materials and events
• Works with operational managers to provide travel and accommodation support for long distance training events, ensuring payment for travel is allocated to the appropriate budgets
• Supports the functional manager to develop appropriate travel budgets, based on predicted volume of events and their locations, travel policy parameters and real-world cost variance analysis
• Ensures third-party service stations receive accurate quotes and invoices for training and certification support; provides a single point of contact for all training related third-party or internal training questions, referring to senior colleagues for answers to more complex questions
• Maintains training records and certificate data repository; works with Master Trainers to plan refresher training schedule that optimises trainee availability whilst ensuring certificate remain current
• Gathers and analyzes information from the business to support Master Trainers to continuously improve Survitec service technician training
• Carries out training records audits, ensuring information held is up to date and accurate, flagging any requirements for refresher
• Utilises practical work experience to review and update key processes, standards and training content
• Supports the identification of learning needs by analysing performance and competence data to identify gaps learning gaps; recommends priorities for Learning and Development interventions
• Resolves training queries from internal or external customers, referring to Master Trainers for complex content queries
• Creates an environment where everyone in the team can live the Survitec Values
• Creates an environment where our people feel valued, appreciated and free to be who they are at work
• Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment
• Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gains or maintains external professional accreditation where relevant to improve performance and fulfil personal potential. Maintains an in-depth understanding of technology, external regulation, and industry best practices through ongoing education and reading specialist media

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Holds self and others accountable to meet commitments
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Plans and prioritises work to meet commitments aligned with…